處理中心貨物處理:訂單量很大，操作員不會(huì)認(rèn)真小心的處理包裹，更不會(huì)重新包裝，或者貼上“易碎品”的標(biāo)志，甚至有些包裹都是破損的。操作員也會(huì)將包裹拋來(lái)拋去。裝車的時(shí)候也不會(huì)溫柔對(duì)待包裹，拖車上的包裹一件疊一件，有10英尺那么高，這種裝載方法，下面的包裹就很容易壓變形。

    包裹派送：英國(guó)所有的快遞當(dāng)收件人不在家時(shí)，都會(huì)將包裹放置在快遞員認(rèn)為“安全”的地方，比如屋頂、院子里、門口等。因?yàn)橘M(fèi)用便宜，快遞員希望派送越快越好，所以也不會(huì)很好的對(duì)待包裹。關(guān)于跟蹤信息，這種也會(huì)跟信號(hào)有關(guān)，鄉(xiāng)下的信號(hào)可能不是太好，也偶爾會(huì)出現(xiàn)跟蹤信息沒有更新的情況。

出口易建議賣家：

1.  為了確保貨物的安全，請(qǐng)賣家們將貨物包裝好，多做一些工作，可有效減少破損率，包裝可以參考亞馬遜的包裝。亞馬遜的包裹使用Yodel派送破損率沒那么高的原因就是因?yàn)閬嗰R遜包裹的包裝特別好。

2. 貴重物品可以購(gòu)買簽收服務(wù)，需要簽收的包裹快遞員必須要交到簽收人的手上，不能放置在快遞員認(rèn)為“安全”的地方就離開。簽收服務(wù)又分為幾種，比如普通簽收，成人簽收，收件人簽收不同級(jí)別，費(fèi)用也會(huì)不同。

3. 英國(guó)快遞的現(xiàn)狀就是將貨物放置在安全的地方，根據(jù)跟蹤包裹派送軌跡查詢到包裹的派送狀態(tài)，及時(shí)提醒收件人收件。出口易的軌跡查詢可以批量查詢訂單軌跡。

以下是外文報(bào)道的原文轉(zhuǎn)載： 

Tonight Channel 4 Despatches promised to reveal “Where’s my missing mail” as they went incognito to find out what happens at “Britain’s leading online parcel company”, revealed to be Yodel.

Having seen the program two years ago when Despatches did an expose on UK Mail, we already know what to expect from the program. However now it’s Yodel’s turn, so an undercover reporter went to work at Yodel’s Shaw depot in Oldham.

Parcel handling

The first half of the program dealt with parcel handling. Yodel were billed as the biggest independent player and Despatches immediately pulled out the broken poppies, Christmas delays and late Mother’s Day deliveries, all examples from a couple of years ago.

We all know (or should know) what happens in a parcel depot, the truth is so many parcels go through a high volume depot that they’re simply not going to be handled with kid gloves. Pack well or it’ll arrive broken, don’t assume a ‘Fragile’ label is a replacement for sufficient packaging. That said the footage of a couple of workers playing pass the parcel at a slack time won’t go down well with Yodel bosses.

Lorry loading isn’t a task that is likely to be taken gently – let’s face it these trailers are massive so the ‘wall’ of boxes is going to be placed but then other parcels are going to be lobbed on top and seeing as trailers are about 10 feet high it’s not like workers can reach the top in any other way.

Parcel Delivery

As soon as the second half of tonight’s Despatches program started, they picked on one customer who hadn’t received their delivery. Despatches call this a common complaint so they got another undercover reported to get a job as a Yodel delivery driver.

We all know that all delivery companies leave parcels in ‘Safe’ places, but with the undercover reporter working as a casual driver on 60p per parcel there’s a temptation to be as quick as possible. Yodel apparently varies the amount they pay depending on whether the round is rural or in town.

Problems with scanners that were highlighted are understandable, tech isn’t always that reliable especially in rural areas where there’s no signal.

Again Despatches had no problem pulling out some examples of dodgy ‘safe’ places such as the parcel on the roof. Let’s be honest however, cutting a few corners isn’t unique to Yodel, plenty of other courier companies have had the same issues with a driver occasionally.

Our Expectations

Despatches were pretty up front in pointing out that a free or very cheap delivery isn’t going to give the same services as a £6 delivery. You pay for what you get. Do we all want to pay higher delivery charges or are we happy to live with the odd damaged or lost parcel or a delivery left in a not so safe place?

Was the program fair?

In truth there was nothing in the program that surprises or shocks me. Sure you could handle everything with kid gloves but then your parcels would be stuck in the system for days, no courier could cope with the volume and the price of delivery would go up both to retailers and the consumer.

If we don’t want to pay more for carriage, either as retailers we need to package with the knowledge of how parcels will be handled, or we need to charge our consumer a higher price and use a specialist low volume carrier.

It’s worth remembering that retailers like Amazon, Argos and John Lewis do a sterling job of packing. Amazon often face complaints that they over pack, but they don’t get many for damaged goods. We as independent retailers need to do the same.

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